> For the complete documentation index, see [llms.txt](https://playdarkro.gitbook.io/wiki/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://playdarkro.gitbook.io/wiki/play-dark-ro/download-guide/troubleshooting.md).

# Troubleshooting

### Common Installation Problems

A list of problems other users have experienced during installation, and how they solved them. Please note these are not definitive solutions, rather, how that person solved their issue.

1. Patcher does not start the client when clicking the "Start" button. Make sure you run the patcher with "Administrator Privilleges".
2. Client display 3DO ErrorChange the configuration to use DX9 instead of DX12.
3. Crash issues. Please send the crash log in our support category in our Discord channel.

***

## Client Crashes after Gepard Loading?

Follow this guides:\
\[<https://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/>
\\

\
<https://mega.nz/file/sQVUELSI#VnGpeawM5epMwh7MpazyZmCxl5wQRZKHq-ZYFWtZXZM>]\(<https://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/&#xD;&#xA;&#xD;&#xA;https://mega.nz/file/sQVUELSI#VnGpeawM5epMwh7MpazyZmCxl5wQRZKHq-ZYFWtZXZM>)

***

## DLL Missings? Download this and restart your computer.

<https://learn.microsoft.com/en-us/answers/questions/4269238/vcruntime140-dll-and-msvcp140-dll-missing-in-windo>

***

## Turning off Windows Defender

How-to turn off windows defender.

Our installer is being detected as virus by the windows defender that cause an error when we try to install or run the application. This video will show you on how to turn it off temporarily until you succeed with the installation of our client. You may turn it back on once you are done.

### STEP 1 : Turn off windows defender <a href="#step-1-turn-off-windows-defender" id="step-1-turn-off-windows-defender"></a>

{% embed url="<https://youtu.be/vFkcOQMVuKk>" %}

### STEP 2 : Install or Unzip the DarkRO installer. <a href="#step-2-install-or-unzip-the-voidro-installer" id="step-2-install-or-unzip-the-voidro-installer"></a>

Once you successfully turned off the defender, you may now unzip or install to your drive the DarkRO installer.

### Step 3 : Windows Defender Exclusion. <a href="#step-3-windows-defender-exclusion" id="step-3-windows-defender-exclusion"></a>

You need to add the DarkRO folder in your windows defender exclusion to avoid future problem when you turn back on the defender.

{% embed url="<https://youtu.be/zGiNGnX5dYg>" %}

<br>


---

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